Cancellation Policy
Cancellation Policy
Overview
At serenitysoulstones.com, we strive to accommodate your needs whenever possible. However, due to our fast processing times, we have specific guidelines for cancelling orders. Please review the following terms to understand how cancellations work at our store.
Cancellation Window
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Customers may cancel their order within 24 hours of purchase.
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After this period, the order will have entered processing and cannot be cancelled or modified, except for the shipping address.
How to Cancel Your Order
To cancel your order within the 24-hour window, please contact us immediately:
Business Address: 1943 Ura Ln, Northglenn, CO 80234, United States
Phone Number: +1 (720) 201-7328
Email: support@serenitysoulstones.com
Business Hours: Monday–Friday, 9 AM – 5 PM (MST)
Order Cut-Off Time: 5 PM MST
Please provide your order number and contact details in your cancellation request to expedite processing.
Restrictions on Cancellations
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After the 24-hour window, cancellations are not possible as orders move into processing and fulfillment.
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Only corrections to the shipping address may be possible if requested before dispatch.
Modifying Shipping Address
If you need to correct or update your shipping address, contact us as soon as possible before your order has shipped.
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We will make every effort to accommodate the change.
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Once an item has shipped, we cannot modify the shipping address.
Contact Us
If you have any questions about this Cancellation Policy, please reach out:
Business Address: 1943 Ura Ln, Northglenn, CO 80234, United States
Phone Number: +1 (720) 201-7328
Email: support@serenitysoulstones.com
Business Hours: Monday–Friday, 9 AM – 5 PM (MST)
Order Cut-Off Time: 5 PM MST
Changes to This Policy
Serenity Soul Stones LLC reserves the right to update or modify this Cancellation Policy at any time. Changes are effective immediately upon posting on this page.