Billing and Payment Policy

Billing & Payment Policy

Introduction

At Serenity Soul Stones LLC, we aim to make your shopping experience easy, efficient, and secure. This Payment & Billing Policy outlines how we accept payments, manage transactions, and handle billing processes. Our store is based in the United States and ships exclusively within the USA and Canada.

Accepted Payment Methods

We accept the following secure payment methods at checkout:

  • Major credit and debit cards (Visa, Mastercard, American Express, Discover, Diners Club)

  • Digital wallets (Apple Pay, Google Pay, Shop Pay, Venmo, Meta Pay)

  • PayPal

Currency

  • All transactions are processed in U.S. Dollars (USD).

  • If your credit card or payment method is denominated in another currency, the payment provider may apply conversion fees or exchange rates.

Billing & Charges

  • Charges will appear on your bank or card statement as “Serenity Soul Stones LLC.”

  • By completing a purchase, you authorize Serenity Soul Stones LLC to charge your selected payment method for the full order amount, including applicable taxes and shipping fees.

  • Please ensure that all billing information provided at checkout is accurate and complete. Orders may be delayed or cancelled if billing details do not match the payment provider’s records.

Order Confirmation

  • Once your payment is successfully processed, you will receive an order confirmation email with your order details and transaction ID.

  • This confirmation serves as proof of payment.

Refunds

  • Refunds are always issued to the original payment method used at checkout.

  • Refund processing time may take 5–7 business days, depending on your bank or payment provider.

Failed Payments

  • If a payment is declined, please verify your billing details and try again.

  • Orders will not be processed until full payment is received.

Transaction Security

  • All transactions are encrypted with Secure Socket Layer (SSL) technology.

  • Payments are processed through PCI-compliant gateways, including PayPal and Shopify Payments.

  • Serenity Soul Stones LLC does not store full credit card details.

Disputes

  • If you have an issue with your payment or billing, please contact us directly for resolution.

  • For PayPal-related disputes, you may also need to contact PayPal support.

Contact Us

For any billing or payment inquiries, please reach out:

Business Address: 1943 Ura Ln, Northglenn, CO 80234, United States
Phone: +1 (720) 201-7328
Email: support@serenitysoulstones.com
Business Hours: Monday–Friday, 9 AM – 5 PM (MST)
Order Cut-off Time: 5 PM MST

Changes to this Policy

Serenity Soul Stones LLC reserves the right to update or modify this Payment & Billing Policy at any time. Changes take effect immediately upon posting on this page.